Warranty Policy

Thank you for choosing the GlobeSynch Translator Pen! We are committed to providing high-quality products and excellent customer service. Your GlobeSynch Translator Pen comes with a 1-Year Limited Warranty, ensuring peace of mind and reliable performance.

1. Warranty Coverage

This warranty covers any defects in materials or workmanship under normal use for a period of one year from the date of purchase. During this period, we will repair or replace your product free of charge, provided the defect falls under the terms of this warranty.

The warranty applies to:

• Malfunctions or defects caused by manufacturing errors.
• Hardware or internal component failures under normal use.

2. Warranty Exclusions

This warranty does not cover:

• Damage caused by misuse, neglect, or accidents (e.g., dropping, spilling liquids, or improper storage).
• Unauthorized repairs, modifications, or tampering with the product.
• Normal wear and tear, such as scratches, discoloration, or battery degradation.
• Damage caused by external factors, such as power surges or environmental conditions.

3. How to Claim Your Warranty

If you experience any issues with your GlobeSynch Translator Pen within the warranty period, follow these steps:

1. Contact Us: Reach out to our customer service team via email at connect@globesynch.com. Please provide your purchase receipt and a detailed description of the issue.
2. Inspection: Once your claim is reviewed, we may request you to send the product to our service center for inspection. Shipping costs may apply initially but will be reimbursed if the issue is covered under warranty.
3. Repair or Replacement: If the product is deemed defective, we will repair or replace it at no additional cost. If a replacement is issued, the warranty for the new item will continue for the remainder of the original warranty period.

4. Proof of Purchase

To make a warranty claim, you must provide a valid proof of purchase, such as a receipt, invoice, or order confirmation.

5. Limitations of Liability

Our liability is limited to the repair or replacement of the product under warranty. We are not responsible for any incidental or consequential damages caused by the product's failure.

We are dedicated to ensuring your satisfaction with the GlobeSynch Translator Pen. If you have any questions about this policy or need further assistance, please don’t hesitate to contact us.